Keep Calm? Carry On? Prevent Workplace Violence & Harassment

How can employers create a comprehensive program and equip workers with the necessary skills to manage violence in the workplace? Service and hospitality sectors across Ontario are experiencing growing threats of workplace violence and harassment, such as uncivil, disrespectful, and abusive behaviours.

We will discuss why these behaviours are on the rise and how to effectively de-escalate individuals using an approach of caring, understanding and validating.

This strategy aims not only to prevent violence and harassment, but also to create a safer environment for employees, emphasizing the importance of a psychologically safe workplace.